This Privacy Policy describes Earth Class Mail’s approach to Privacy and provides information about how Earth Class Mail collects, uses, processes, and discloses personal information. This Privacy Policy applies to Earth Class Mail, Inc., a wholly-owned subsidiary of LegalZoom, Inc.

If you have questions about this Privacy Policy or would like to exercise any of your privacy rights, you can use our online Privacy Form, or you may contact Customer Care at support@earthclassmail.com.

What This Privacy Policy Covers

This Privacy Policy covers your use of the EarthClassMail.com website and any other ways in which you may interact with Earth Class Mail, such as when you speak to us on the phone as well as your use of Earth Class Mail products. It also describes the choices available to you regarding our use of your personal information.

Activities not covered by this Privacy Policy are:

• Personal information that may be collected or used by other businesses when you click on third-party links found on our website or use social media widgets that we provide. You can refer to the privacy policy of third-party websites and services for information about their privacy practices.

Earth Class Mail’s Approach to Privacy

Earth Class Mail takes your privacy seriously and is sensitive to potential concerns about how we use the personal information we collect from and about you. In addition to this Privacy Policy, we have internal policies and practices designed to keep your personal information secure and to ensure that information about you is only used consistent with this Privacy Policy. We have a privacy and security team that is committed to helping to ensure that your personal information is safe and handled properly.

This Privacy Policy is incorporated into our Terms of Service and therefore governs your use of Earth Class Mail’s services. By using Earth Class Mail’s services, you accept the terms of this Privacy Policy.

The Personal Information We Collect

In this section of the Privacy Policy, we explain the types of personal information we may collect. The specific information that we may collect about you depends on the type of interaction and the types of products considered or purchased.

Earth Class Mail potentially collects the following categories of personal information:

Identifiers: Examples of the types of identifiers that Earth Class Mail may collect include real names, nicknames, signatures, postal addresses, online identifiers, Internet Protocol addresses (“IP addresses”), email addresses, and account numbers.

Sensitive Information: Examples of the types of sensitive information that Earth Class Mail may collect includes Social Security numbers, driver’s license numbers, passport numbers, and other government identification numbers.

Biometric information: With your consent, LegalZoom may work with third party vendors to use technology to verify your identity by comparing a digital image of your face to the picture on the government identification you provide.

Characteristics protected under some laws: Examples of the types of characteristics that Earth Class Mail may collect include age, national origin, citizenship, marital status, medical information, sex, sexual orientation, and veteran or military status. Earth Class Mail does not use this type of information to analyze your health, sex, gender identity, or sexual orientation.

Commercial information: Examples of the types of commercial information that Earth Class Mail may collect includes business records, products or services purchased, obtained, or considered from Earth Class Mail or our partners, and other purchasing or consuming histories or tendencies.

Internet information: Examples of the types of internet or other electronic network activity information that Earth Class Mail may collect include browsing history, search history, information about the device used to access our website or applications, and information regarding your interaction with Earth Class Mail. We may also collect information from visitors to our website, such as browser settings, operating systems, referring/exit pages, and clickstream data. When we send you an email, Earth Class Mail may also collect information, including about how you interact with that email.

Geolocation information: Earth Class Mail may collect information about where a consumer resides or is otherwise located.

Audio and visual information: Earth Class Mail may make audio recordings of telephone calls. We may make visual recordings of consumers when they visit our premises or when consumers agree that Earth Class Mail may take their photograph or videotape them. We may also collect visual images or recordings of consumers when they are provided to us in connection with a product, such as when they are submitted as part of the Form 1583 verification process. We do not collect thermal or olfactory information.

Other types of information: Examples of other types of information include physical characteristics or descriptions of you, telephone number, insurance policy number, education, employment, financial information including bank account, credit card, and debit card numbers, and health insurance information. It also includes additional information provided to Earth Class Mail directly by you, such as when you complete a questionnaire or answer a survey. This category includes information identified as Personal Information in California Civil Code Section 1798.80(e) that is not otherwise categorized.

Where We Collect Personal Information

In this section of the Privacy Policy, we explain where and how we collect personal information.

Earth Class Mail Customers: We collect information directly from you when you use our services, complete a form online, use a chat feature, or speak to us on the phone. We may also collect information indirectly about you when you interact with our website and through the use of cookies and other tracking technologies.

Related Parties: We may collect information about you from an Earth Class Mail customer. For instance, if you are an authorized recipient on an Earth Class Mail plan, we may be given information about you when you are added to an account and when processing mail.

Service Providers: We may collect information about you from our Service Providers or other companies that we work with to deliver products to you. As used in this Privacy Policy, Service Providers means entities that Earth Class Mail has contracted with to provide us with services to help fulfill our business needs. An example of the type of information that we may receive from a Service Provider is information about whether any mail has been forwarded to our processing facilities as part of Virtual Mail services. Service Providers may also assist us in collecting information both directly and indirectly from you.

Business Partners: We may receive information about you from our Business Partners. As used in this Privacy Policy, Business Partners means entities that Earth Class Mail has contracted with to engage in cross-promotional or product integration activities. An example is the type of information that we may receive from our Business Partners is information about the products you purchased from them.

Affiliates and Parent Entities: We may receive information about you from our affiliates and parent company (LegalZoom).

Publicly/Commercially Available Information: We may collect information about you from publicly available sources of information, including government records, social media sites, and other commercially available sources of personal information. An example of the type of information that we may collect from publicly available sources is whether you have recently expressed interest in purchasing a product that Earth Class Mail sells.

Unrelated Parties: We may receive information related to you from people and entities with whom Earth Class Mail does not have a direct relationship. An example of the type of information that we may receive from unrelated third parties is mail that we receive on your behalf as part of our Virtual Mail services.

How We Use the Personal Information We Collect

In this section of the Privacy Policy, we explain our commercial and business purposes for collecting information. Earth Class Mail uses the information that it has collected for the purposes listed below and may combine information that we have collected from multiple sources to fulfill these purposes.

If we decide to use the personal information we have collected for additional purposes that are inconsistent with what is described below, we will let you know of our plans and give you information about your legal rights regarding your personal information.

Providing Products and Services: We use personal information to provide and support our products and services. We may also use information to respond to inquiries from potential customers who are interested in learning more about our products and services. Examples of the types of uses of personal information for these purposes include scanning and delivering documents to consumers, administering the Earth Class Mail website, and displaying content based on consumer preferences.

Security: We use personal information to ensure that we maintain appropriate security over computer networks and our physical facilities, as well as detecting fraud or other suspicious activities.

Meeting Legal Requirements: We collect information in order to meet our legal obligations. These obligations may include satisfying verification requirements prior to processing mail, maintaining records as required in our role as a Commercial Mail Receiving Agency, or responding to subpoenas for information.

Marketing and Advertising: We use personal information for marketing to current and prospective customers. More information about how you can control the use of your personal information for marketing purposes is located in the sections “How Earth Class Mail Uses Cookies and Similar Technologies” and “How You Can Control The Information Earth Class Mail May Have About You.”

Product Development: We use personal information for product development, including improving our existing products, products of our parent company, LegalZoom, and its wholly owned subsidiaries, and developing new products.

Analytics: We use personal information for various types of analytics. For example, Earth Class Mail uses personal information to analyze how visitors interact with our website, where visitors to our website arrive from and exit to, and to gain insights into the types of consumers that may be interested in our products and services. We may also use information to develop inferences from the information we collect regarding consumer preferences, characteristics, predispositions, behaviors, and attitudes.

Operational Purposes: We use personal information for operational purposes and the operational purposes of our Service Providers, business partners, affiliates, and parent entity. For instance, Earth Class Mail may use information for maintaining our website and other infrastructure, training, and quality assurance, for conducting surveys or sweepstakes, to promote our brand, and to use in connection with our relationships with Service Providers.

Financial Reporting: We use personal information in connection with various types of financial reporting and other similar internal uses. Examples of the types of financial reporting where Earth Class Mail may use personal information includes internal budgets and projections, calculation of compensation, and external reporting.

Business Transfers: If Earth Class Mail undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including information related to consumers in connection with the transaction or in contemplation of the transaction (such as conducting due diligence). If such an event occurs, your information may be treated like any other Earth Class Mail asset and sold, transferred, or shared with third parties, or used in ways not contemplated or permitted under this Privacy Policy. In this case, you will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

How We Disclose Personal Information

In this section of the Privacy Policy, we explain to whom we disclose personal information and under what circumstances we may make a disclosure.

Service Providers: We may share information with our Service Providers who assist us with running our business. These companies are not authorized to use the information we share with them for any other purpose other than providing services to Earth Class Mail or you.

Businesses Providing Services: Earth Class Mail may disclose personal information with other businesses to provide you with products and services. Personal information disclosed to other businesses will be subject to those third parties’ privacy practices. For instance, we may use FedEx, the United States Postal Service, or other shipping providers to forward your physical mail to you. Similarly, we may use vendors like Stripe for purposes of processing payments or providing identity verification services. In doing so, such vendors (like Stripe) may collect and process personal information for its uses, including improving its services and for fraud detection and prevention.

Business Partners: Earth Class Mail may share personal information with business partners. When we share personal information with business partners, it will generally be subject to their privacy policy. We share information with business partners in the following circumstances:

• If you express interest in an offer presented to you either by Earth Class Mail on behalf of a business partner or by a business partner on behalf of LegalZoom, you are directingLegalZoom to provide information about you to that business partner.

• If you purchase an Earth Class Mail product that is bundled with a product offered by one of our business partners, we will share information about you with that business partner.

Parties Related to You: We may provide information about you to someone you know or that you have connected with through our platform. For instance, we may provide information connected to your account with Earth Class Mail to your authorized contacts or recipients. We may provide information about you to a customer requesting that you sign a document, such as whether you have completed the signature process.

Government Entities: Earth Class Mail may share information about consumers with government entities in order to fulfill the products purchased by our customers. For example, Earth Class Mail is required to share United States Postal Service (“USPS”) Form 1583s with the USPS for all customers on a quarterly basis.

Public Disclosures: Earth Class Mail may publicly disclose personal information in limited circumstances.

• We may display testimonials and reviews received through email surveys on our website or other marketing or that are posted to publicly available websites.

• When you post content in any forum or comment area on our website, these posts may be publicly available. You should use caution when deciding whether to disclose your personal information in public areas of our website.

• When we collect publicly available information, we may share that information on our website.

Required by Law: Earth Class Mail may disclose personal information as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legitimate request from a government entity.

Parties Related to Earth Class Mail: Earth Class Mail may disclose personal information with businesses controlling, controlled by, or under common control with Earth Class Mail (“Related Parties''). If Earth Class Mail is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer consumer data in connection with the associated transactions.

How Long we Retain Your Personal Information

Earth Class Mail retains your personal information for at least as long as it is necessary to fulfill the purposes for which we collected the data, to provide you with services and products, to comply with our data retention obligations, and to successfully run our business.

Earth Class Mail’s Use of Cookies and Similar Technology, and Your Choices

Like all online companies, Earth Class Mail uses a range of technologies in connection with your use of our website, mobile application, and when you engage with emails that we send you. The types of technologies that we may use include cookies, web beacons, tags, scripts, local shared objects such as HTML5, advertising identifiers (including mobile identifiers such as Apple’s Identifier for Advertisers (“IDFA”) or Google’s Advertising ID (“GAID”)), and similar technologies, which for purposes of this Privacy Policy we refer to as “Cookies.”

We use Cookies, either directly or through our service providers, for a variety of purposes. Depending on the purpose, you have different options regarding whether and how we use Cookies to collect your personal information.

• Strictly Necessary Cookies: We use Cookies to help our website operate and for security purposes. Due to the nature of these Cookies, you do not have the ability to opt-out of the use of these Cookies.

• Performance and Functionality Cookies: We use Cookies to provide enhanced functionality on our website and app, to personalize your experience, to collect information for analytical purposes to help us improve and develop products, and to help us understand how you are engaging with our products. If you reject these Cookies, the functionality of our website may be impacted, including in ways that may limit your use of our products and services.

• Engagement and Marketing Cookies: Earth Class Mail and our service providers, such as Google Analytics, use Cookies to help us understand how you engage with our marketing and to help provide you with relevant marketing about our products when you visit other websites, including through targeted advertising. If you do not wish for Earth Class Mail to use Engagement or Marketing Cookies when you visit our website, you may opt-out through our Preference Center, or through the link at the bottom of our homepage called “My information sharing settings.” Our websites also recognize browsers’ Global Privacy Control signals and will suppress the use of Engagement and Marketing Cookies when these signals are present.

In addition to the tools provided by Earth Class Mail, you may also use tools provided by the Networking Advertising Initiative, the Digital Advertising Alliance, and Google Analytics’ Ad Settings to control how these types of Cookies are used when you are on the internet, even when you are not on Earth Class Mail’s website.

Your Options Regarding Personal Information Collected by Earth Class Mail

This section describes how you can access and control the information that Earth Class Mail may have about you.  It applies to all consumers worldwide, including individuals who have purchased from Earth Class Mail or who believe that information about them may have been provided to us by a third party.  Depending on where you reside, you may have additional rights beyond what is described in this section.  If you are a resident of California, Colorado, Connecticut, Virginia, the European Union, or the United Kingdom, please review the sections “Information for California, Colorado, Connecticut, and Virginia Residents” and “Information for EU and UK Customers and Visitors” for more information about your rights.

Confirmation of Possession of Information Related to You.  Upon a verified request, and subject to the privacy interests of others and technical limitations, Earth Class Mail will provide you with information about whether we hold any information related to you. At Earth Class Mail’s sole discretion, unless otherwise required by law, we may, in some instances, correct or delete information upon a verified request.  Please note, however, that in certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information to continue providing a product or service to you or another customer.

If you would like to submit a request about your data, you may do so by completing the Privacy Form.  After you submit the request, you will be asked to verify your email address and may also be asked to provide additional information in order to verify your identity.

User and Authorized Contact Access to Order Information. Earth Class Mail will give you, or anyone listed as an authorized admin for your account, information about your account. This may include information about the nature and status of your account, information you provided to process your order, payment information, and contact information. If you want someone to have access to your account, you must list him or her as an authorized admin or they may not obtain such information. You can confirm who is listed as an authorized admin for your account, add new authorized admins, or remove authorized admins by clicking first on "Account Settings", and then on "Manage Users." We may send a confirmation email to your authorized admins(s), alerting them that they have been added as an authorized contact.

User Access to and Ability to Update Personal Information through Account Settings. You may visit your personal account profile at any time by clicking on the "Settings" icon. Through Settings, you may: (i) review and update basic information about yourself; and (ii) add or remove services.

Opting Out of Promotional Email.  You can opt out of promotional emails by using the “Unsubscribe” link and following the unsubscribe instructions in an email you receive from us or by emailing us at support@earthclassmail.com.  We may also send service-related or transactional communications, which are not promotional.  Generally, you may not opt out of these communications.  If you do not wish to receive service-related communications, you may terminate your service within your account’s settings tab or by contacting us at support@earthclassmail.com.

Opting Out of Marketing Calls.  If you wish to be placed on Earth Class Mail’s internal “Do Not Call” list, you can tell us while speaking to us on the phone or by emailing us at support@earthclassmail.com.

Earth Class Mail’s Security and Identity Verification Practices

Earth Class Mail is committed to protecting the personal information that we collect and ensuring our products and services are provided in a secure manner.  We have implemented security measures designed to protect the personal information that we maintain.  This includes implementing physical, technical, and administrative safeguards to secure the information we collect.  We use industry-standard SSL/TLS to transmit payment card information.  We also regularly monitor our systems for possible vulnerabilities and attacks.

Regardless of the measures and efforts that Earth Class Mail takes to protect personal information, we cannot guarantee absolute protection and security of your personal information.  For instance, when we transmit documents to you via mail delivery services or electronically, there remains the possibility that this information may be misdirected, misdelivered, or intercepted. 

We encourage you to take precautions in protecting the information that you share with Earth Class Mail.  For example, we encourage you to set strong passwords on your account and avoid sharing your password with anyone.  Where available, we encourage you to utilize 2-factor authentication to further ensure access to your account is restricted. You can find additional information about enabling 2-factor authentication on our website here and enabling 2-factor authentication on our mobile app here.

If you believe that you have discovered a security vulnerability in our website or services, you may let us know at support@earthclassmail.com.  If you believe that someone has accessed your personal information or that your personal information has been misused, please let us know immediately by submitting your concerns through our online Privacy Form.

Information for California, Colorado, Connecticut, and Virginia Residents.

If you are a resident of California, Colorado, Connecticut, or Virginia, this section provides information regarding your rights, and Earth Class Mail’s responsibilities, regarding your personal information.

Your Rights

If you live in California, Colorado, Connecticut, or Virginia, you have certain rights regarding your personal information.  This includes the right to request:

• Specific details about what information Earth Class Mail has collected about you,

• A copy of your personal information,

• Corrections to inaccuracies in the personal information Earth Class Mail maintains about you, and

• The deletion of your personal information.

These rights are not absolute, and in some circumstances, Earth Class Mail may decline to satisfy your request.  For example, if we are unable to verify your identity or if your request impacts other people’s privacy rights, we may deny your request to exercise these rights.  We may also deny your request when Earth Class Mail has the legal right to do so, such as when we have an ongoing business relationship with you, an ongoing need to use the information for purposes outlined in this Privacy Policy, or we are legally required to retain your personal information.  If Earth Class Mail denies your request to exercise your privacy rights, we will tell you why we are denying the request and provide you with information about how to appeal this decision.

If you choose to exercise your privacy rights, we will not charge you different prices or provide a different quality of services unless those differences are related to your personal information.

How to Submit a Request for Access, Correction, or Deletion of Personal Information

If you would like to submit a request about your personal information, we encourage you to do so by completing the Privacy Form.  You can also submit a request by emailing support@earthclassmail.com. 

After you submit the request, you will be asked to verify your email address and may also be asked to provide additional information to verify your identity. Earth Class Mail will attempt to verify your identity by asking for information that correlates with the information that we have previously collected about you.  If this is not possible, Earth Class Mail may request you submit additional information for verification, such as proof of residency or redacted government-issued identification.

You may also designate an authorized agent to make a request on your behalf.  To designate an authorized agent, you must provide Earth Class Mail with written permission for the agent to make the request on your behalf or provide us with an executed power of attorney.  You will also be required to submit both your and the authorized agent’s valid government-issued identification.

How to Appeal a Denial of a Request for Access, Correction, or Deletion of Personal Information

If Earth Class Mail denies your request about your personal information, you may submit an appeal of the decision by completing the Privacy Form.  You can also submit a request by emailing support@earthclassmail.com.  After you submit the request, you will be asked to verify your email address.

Once an appeal is submitted and your email is verified, the request and Earth Class Mail’s response will be reviewed.  In connection with this review, Earth Class Mail may request that you submit additional information regarding your request.  We will notify you of the outcome of the appeal within 60 days.

Selling, Sharing, and Use of Personal Information for Targeted Advertising

Earth Class Mail does not currently sell personal information to third parties.  If in the future Earth Class Mail does decide to sell personal information, any personal information collected prior to our update of this Privacy Policy will be excluded from such sale unless you otherwise consent to that additional use of the data.

Earth Class Mail does engage in online marketing activities, including activities that may involve us sharing your information for purposes of showing you targeted advertising.  If you would like to opt-out of the use of your personal information for these purposes, you can submit this request through the link at the bottom of our homepage called “My Information Sharing Settings.”

Information for EU and UK Customers and Visitors.

If you are located in the European Union (“EU”) or the United Kingdom ("UK"), this section provides information regarding your rights, Earth Class Mail’s responsibilities, and additional information regarding the processing of your personal data.

Lawful Basis of Processing

Earth Class Mail processes personal data of persons in the EU and UK based on the lawful basis outlined below. 

Where multiple bases are provided, the basis that Earth Class Mail relies on for any particular processing will be context-dependent. 

EU and UK User Rights

If you are located in the EU or the UK, you have the following rights with respect to how Earth Class Mail processes your personal data.

• You have the right to request a copy of the personal data that Earth Class Mail has about you,

• You have the right to request that Earth Class Mail correct the information about you if you believe it to be inaccurate, and

• You have the right to request that Earth Class Mail erase or refrain from using your personal data.  This is not an absolute right and, in some circumstances, Earth Class Mail may decline to erase or limit its usage of your data, such as when Earth Class Mail has an ongoing business relationship with you or we are legally required to retain the information.  If Earth Class Mail cannot honor your request, Earth Class Mail will inform you of this fact as well as the reasons for Earth Class Mail’s decision.

To exercise any of these rights, please submit the request using the Privacy Form.  Alternatively, you may contact us at support@earthclassmail.com. 

If you are located in the EU or the UK, you also have the right to raise any objections regarding the processing of your personal data and to raise any concerns you may have about Earth Class Mail’s processing of your personal data.  You may make an objection or raise any other concerns by submitting your concerns through the Privacy Form, or by contacting us at support@earthclassmail.com. 

You may also choose to contact Earth Class Mail with any objections or other concerns through our UK or EU Representatives.

EURepresentative@legalzoom.com

or

While we hope that Earth Class Mail can resolve any of your privacy concerns to your satisfaction after you contact us directly, you also have the right to file a complaint regarding Earth Class Mail’s handling of your personal data with the EU data protection authorities (DPAs) and/or the Information Commissioner’s Office (the UK’s Data Protection Authority).

Changes To This Policy.

We may update this privacy policy to reflect changes to our practices.  We encourage you to review this page periodically for the latest information on our privacy practices.

If you have any questions regarding our Privacy Policy, please contact us by submitting your question through our Privacy Form, or using the information below.

Mailing Address

Attn: Privacy Team 101 N. Brand Blvd., 11th Floor Glendale, CA 91203 support@earthclassmail.com

Updated: October 18, 2023